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Nova Voss
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Disney Lux
@itsdisneylux

Frequently asked questions

Find answers to common questions about our products and services
  • Orders typically arrive within 3-7 business days in the USA and 15-30 international. Each piece is made to order so we can keep drops truly limited. You'll receive a shipping confirmation with tracking as soon as your order ships.

  • Yes! Your first order ships free — no minimum, no code needed. After that, orders over $50 qualify for free shipping.

  • Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by destination.

  • All sales are final. Because our drops are limited and many pieces are made to order, we're unable to offer refunds, cancellations, or exchanges. Please check our sizing chart carefully before ordering.

  • Once an order is placed, it enters production and cannot be modified or cancelled. Double-check your size and shipping address before checkout.

  • You'll receive a tracking number by email once your order ships. You can also check your order status anytime by logging into your account on baepsae.com.